The Ontario Provincial Police (OPP), Norfolk County detachments primary focus is public safety and we want to reinforce to the public the importance of the proper use of the 911 system

When people need emergency assistance, dialling 911 gets immediate help under normal circumstances. 

On average, it takes at least two officers approximately thirty minutes to respond, investigate and clear the call. This puts enormous pressure on OPP resources when officers respond to unnecessary calls that can be prevented.

On Saturday, December 8, 2018, at approximately 3:45 p.m., officers attended an address in Simcoe, Norfolk County after a 9 year old girl called 911. It was determined that a parent asked their daughter to clean her room when their child became upset and contacted 911. The OPP are reminding all parents and caregivers to speak to their children about the importance of 911 and to explain that it should only be called for emergencies only.

The use of 911 for emergency response continues to save lives when used appropriately and the OPP want those who need urgent help to use 911. The OPP also encourages families to discuss proper use of 911 to prevent hang ups and misdials from occurring.

What you can do to prevent misdials:

Ø Make sure you know the number you are dialling

Ø Lock your cell phone number pad

Ø Teach your children the proper use of 911

Ø If you dial 911 by mistake, do not hang up. Stay on the phone so the dispatcher can ascertain your safety and let them know it was a mistake. 

The OPP is urging all Norfolk County residents to use 911 when there is an emergency.

Please do not call 911 about a power outage or to inquire about road conditions or if you have a sick racoon on your property or to order food. This is NOT an emergency.  Residents are being asked to contact 1-888-310-1122 for all non-emergent calls for service.

"Whether false alarms are intentional or unintentional, they tie up the phone lines at the communications center, waste taxpayer money, tie up law enforcement officers and threaten lives." - Constable Ed Sanchuk, Norfolk County OPP.

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