WELLINGTON COUNTY – Starting today, calls for paramedic services in the Guelph-Wellington area will be triaged and dispatched using the Medical Priority Dispatch System (MPDS).
Guelph Wellington Paramedic Service Chief Stephen Dewar says MPDS is designed to ensure paramedics are dispatched more quickly to urgent, life-threatening emergencies, ultimately improving response times and patient outcomes.
Patients with non-life-threatening conditions may experience longer wait times during periods of high demand.
Dispatchers, however, will continue to monitor these callers for any change in symptoms, ensuring timely care if their condition worsens.
The launch of this new system follows months of planning, training, and coordination with the Ministry of Health, Cambridge Central Communications Centre, Guelph-Wellington Paramedic Service staff, and other emergency response partners.
Guelph and Wellington County join the Region of Waterloo and Dufferin County, who will also roll out MPDS, as part of a broader effort to modernize emergency medical response across Ontario.
